Terms of Service

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

These Terms apply to all users of our services, including customers, website visitors, and anyone accessing our tracking platforms.

We may modify these Terms at any time. If we make material changes, we will notify you by email or through our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.

2. Company Information

Trackers UK Ltd is a company registered in England and Wales.

3. Services Description

3.1 Tracking Services

We provide GPS tracking and wireless monitoring services including:

• Real-time location tracking for vehicles, assets, and personal items
• Fleet management and monitoring solutions
• Personal safety and security tracking devices
• Mobile and web-based tracking applications
• Data analytics and reporting services
• 24/7 monitoring and alert services

3.2 Hardware Products

We sell and lease GPS tracking devices and related hardware, including:

• Vehicle tracking units and accessories
• Personal tracking devices
• Asset tracking solutions
• Installation equipment and mounting hardware

3.3 Software and Platform Services

Our software services include:

• Web-based tracking platform access
• Mobile applications for iOS and Android
• API access for enterprise customers
• Data export and integration services

4. User Accounts and Registration

4.1 Account Creation

To use our services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information as necessary
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4.2 Account Restrictions

You may not:

• Create accounts using false or misleading information
• Share your account credentials with unauthorized parties
• Create multiple accounts to circumvent restrictions
• Use automated systems to create accounts

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

5. Acceptable Use Policy

5.1 Permitted Uses

Our services are intended for legitimate tracking purposes including:

• Tracking your own vehicles, assets, or property
• Monitoring company fleet vehicles with proper employee consent
• Personal safety and security applications
• Asset protection and theft recovery
• Elderly or child safety monitoring with appropriate consent

5.2 Prohibited Uses

You may not use our services to:

• Track individuals without their knowledge or consent
• Engage in stalking, harassment, or other illegal surveillance
• Violate privacy laws or regulations
• Track property you do not own or have authority to monitor
• Interfere with or damage our systems or networks
• Use our services for any illegal or unauthorized purpose
• Reverse engineer or attempt to hack our software or devices
• Resell our services without written authorization

5.3 Legal Compliance

You are responsible for ensuring your use of our services complies with all applicable laws and regulations, including:

• Data protection and privacy laws
• Employment and workplace monitoring regulations
• Consumer protection laws
• Telecommunications and electronic surveillance laws

6. Payment Terms and Billing

6.1 Pricing and Fees

Service fees are clearly displayed on our website and in your account dashboard. Pricing may vary based on:

• Service plan selected
• Number of devices or assets tracked
• Additional features or services
• Contract duration and terms

6.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and bank transfers. Payment processing is handled by secure third-party payment processors.

6.3 Billing and Renewal

• Monthly and annual subscriptions renew automatically unless cancelled
• You will be charged at the beginning of each billing period
• Price changes will be communicated at least 30 days in advance
• Failed payments may result in service suspension

6.4 Refunds and Cancellations

Refund policies vary by service type:

• Hardware: 30-day return policy for defective items
• Services: Pro-rated refunds for annual subscriptions cancelled within 30 days
• Monthly Plans: No refunds for partial months
• Setup Fees: Non-refundable

7. Service Availability and Support

7.1 Service Levels

We strive to maintain high service availability but cannot guarantee 100% uptime. Planned maintenance will be scheduled during off-peak hours when possible.

7.2 Technical Support

Technical support is available:

• Email support: Available 24/7 with response within 4 hours during business days
• Phone support: Monday to Friday, 9:00 AM to 6:00 PM GMT
• Emergency support: Available for critical issues affecting safety or security
• Online resources: Knowledge base, FAQs, and user guides

7.3 Service Modifications

We reserve the right to modify, suspend, or discontinue services with reasonable notice. We will provide alternative solutions or refunds where appropriate.

8. Data and Privacy

8.1 Data Collection and Use

Our collection and use of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

8.2 Location Data

Our services collect and process location data. You acknowledge that:

• Location data is necessary for our tracking services to function
• You have proper authority to track the locations you monitor
• You will comply with applicable privacy laws when using location data
• We may store location history for the duration of your service agreement

8.3 Data Security

We implement industry-standard security measures to protect your data, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Intellectual Property

9.1 Our Intellectual Property

All content, software, designs, and materials provided through our services are owned by Trackers UK Ltd or our licensors and are protected by intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our services for their intended purpose. This license does not include the right to:

• Copy, modify, or distribute our software or content
• Reverse engineer or decompile our products
• Remove or modify proprietary notices
• Use our trademarks or branding without permission

9.3 Your Content

You retain ownership of data you upload or create using our services, but grant us a license to use such data to provide our services.

10. Limitation of Liability

10.1 Service Limitations

Our tracking services depend on GPS satellites, cellular networks, and other third-party infrastructure. We cannot guarantee continuous service availability or accuracy in all conditions.

10.2 Liability Exclusions

To the maximum extent permitted by law, Trackers UK Ltd shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from service interruptions or delays
• Third-party actions or failures of third-party services
• Acts of God, natural disasters, or force majeure events

10.3 Liability Cap

Our total liability for any claims related to our services shall not exceed the amount paid by you for services in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Trackers UK Ltd from any claims, damages, or expenses arising from:

• Your use of our services in violation of these Terms
• Your violation of applicable laws or regulations
• Unauthorized tracking or privacy violations
• Your negligence or willful misconduct
• Third-party claims related to your use of our services

12. Termination

12.1 Termination by You

You may terminate your service agreement at any time by:

• Cancelling your subscription through your account dashboard
• Contacting our customer service team
• Providing written notice of termination

12.2 Termination by Us

We may terminate your service immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Threaten the security or integrity of our systems

12.3 Effects of Termination

Upon termination:

• Your access to services will be suspended or terminated
• Data may be deleted after a reasonable retention period
• Outstanding fees remain due and payable
• Certain provisions of these Terms will survive termination

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Dispute Resolution

We encourage resolution of disputes through direct communication. For formal disputes, we may participate in alternative dispute resolution procedures.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Trackers UK Ltd.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

14.5 Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control.

15. Contact Information

If you have questions about these Terms of Service, please contact us: